You can view your order status by logging into your account: https://www.mordeer.com/account/login.

If you are still shopping, you can remove items from your cart or edit your shipping information before you checkout.

Once your order is placed and confirmed, please contact us at support@mordeer.com to cancel or change your order. 

We accept the following forms of payment: Visa, Mastercard, Discover, American Express and PayPal.

Credit cards may be declined for a variety of reasons.

If your debit or credit card was declined, check to see if:

• -Your email address or phone number is entered correctly.
• -Your card is expired or out of date—if the card you have on file doesn’t have your current billing address or is expired it will be declined. You can edit your card’s expiration and/or your billing address quickly and easily in your Mordeer account.
• -You need to confirm your card—your card may need to go through a confirmation process.

Your card company or bank has more information—if the above steps don’t solve the issue, you can call your credit card company to identify the problem. If you can still use your card, please try your transaction again.

If your payment won’t process with your bank account or you’re still having problems with your card, try checking out with PayPal.

The bidet is returnable within 30 days if it does not fit your toilet or if it is faulty, but we strongly advice you to check if your toilet is compatible with it in terms of dimensions, before purchase, by checking the fit chart here:

If you are to return the product, please make sure all the packaging is intact. Please refer to the details here https://www.mordeer.com/pages/return

First of all, please register your product here: https://www.mordeer.com/pages/product-registration. You will need to provide your order number and serial number (which you can find on the packaging). Once your product is registered and verified, please contact our customer service at service@mordeer.com.

We care about every customer's shopping experience. The MORDEER B200 has 1 year limited warranty. The C600 and C650 models have 2 year limited warranty. Please refer to the complete warranty information here https://www.mordeer.com/pages/warranty

Most elongated toilets will work with MORDEER B200/C600/C650, but there are some exceptions. You will need to make sure that your toilet is compatible with it in terms of dimensions.

The MORDEER B200/C600/C650 electronic bidet seat would be installed in 5 easy steps. But first of all, please make sure the bidet is compatible with your toilet.

• 1.remove the existing bidet
• 2.insert the rubber nuts into the mounting holes
• 3.place the paper template on the toilet bowl
• 4.install the base plate
• 5.install the electric bidet

We suggest you to watch the installation instruction video: https://www.mordeer.com/installation. For detailed installation guide, you can also view the User Manual

All the components you needed for installation are included. MORDEER bidets are compatible with most elongated toilets. If your water supply is incompatible with the water hose we provide, please contact our customer service at support@mordeer.com

All of our models are only compatible with 120V (AC 120V ± 10%, MAX Current 10A above). The bidet will not function well or will be damaged with a voltage too high or too low.

While facing the bidet, the power cord is on your right side. So please make sure you have an outlet at the right side of the toilet.