Frequently Asked Questions

Orders

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When will I receive my order?

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Can I change my order?

Payments

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What payment methods do you accept?

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Why is my payment declined?

Returns and Warranty

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Are bidet toilet seats returnable?

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How do I file a warranty claim?

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How long is the warranty and can you buy an extended warranty?

Installation and Compatibility

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Does it fit any brands of toilet seats?

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Does it require any other parts? what part attaches to the water supply, do we need to buy a hose of some kind?

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What is its voltage? Does it work both 220V and 110V?

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Is the power cord on the left or right side of the bidet?

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* Shipping policy & pricing is valid through Oct 31st, 2020 at 11:59 PM PST
* Expedited 2-day shipping is available for $8.99.
* Click here to see our full shipping policy, including shipping methods and rates

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